The Human Firewall

Technology alone cannot stop all phishing attacks. Building a strong human firewall is essential:

Creating Skeptical Users: Train employees to approach unexpected emails with healthy skepticism. This doesn't mean paranoia, but rather a security-conscious mindset that questions unusual requests.

Verification Procedures: Establish clear protocols for verifying requests, especially those involving money transfers, data access, or credential changes. Use out-of-band communication channels like phone calls to confirm suspicious requests.

Reporting Mechanisms: Make it easy and rewarding for users to report suspicious emails. Implement one-click reporting buttons and respond quickly to reports. Celebrate catches rather than criticizing mistakes.