Case Study: Effective Response

The Scenario: A finance employee received a call from "IT support" requesting credentials to fix an urgent system issue. The employee provided access, allowing attackers to attempt fraudulent transfers.

Response Actions:

Employee immediately reported upon feeling suspicious (5 minutes)
Security team disabled accounts and blocked transfers (15 minutes)
Investigation revealed attacker's reconnaissance methods
Company implemented voice verification procedures
Employee became security champion sharing experience
No funds lost, minimal operational impact

Success Factors:

Quick reporting due to no-blame culture
Rapid response from prepared team
Clear procedures followed effectively
Learning captured and shared
Employee supported throughout
Improvements implemented systematically