Stakeholder Communication

1 min read Advanced Security Topics

Stakeholder Communication

Effective communication maintains trust while managing liability:

Internal Communications:

  • Executive briefings on impact and response
  • Department updates on relevant threats
  • All-hands awareness messages
  • Targeted alerts for high-risk groups
  • Progress updates on investigation
  • Lessons learned sharing

External Communications:

  • Customer notifications per regulations
  • Partner alerts about potential targeting
  • Media statements if public
  • Regulatory filings as required
  • Law enforcement cooperation
  • Industry intelligence sharing

Communication Principles:

  • Accuracy over speed
  • Transparency within limits
  • Consistency across channels
  • Empathy for those affected
  • Focus on actions taken
  • Commitment to improvement