Creating a Challenge Culture

1 min read Advanced Security Topics

Creating a Challenge Culture

The most effective defense is employees who comfortably challenge suspicious activity:

Positive Challenge Techniques:

  • "Hi, I don't think we've met. I'm [name]..."
  • "Can I help you find someone?"
  • "Who are you here to see?"
  • "Let me walk you to reception."
  • "I'll need to see your visitor badge."

Overcoming Social Barriers:

  • Train employees that challenging is helpful, not rude
  • Role-play scenarios to build comfort
  • Recognize and reward appropriate challenges
  • Share stories of prevented incidents
  • Ensure management models good behavior