Creating Effective Callback Procedures

Creating Effective Callback Procedures

Callback verification is a powerful defense when properly implemented:

Callback Best Practices:

1. Maintain updated contact directories
2. Use multiple verification factors
3. Call different numbers than those provided
4. Verify through separate communication channels
5. Document verification attempts
6. Train staff on proper procedures
7. Regular testing and updates

Common Callback Mistakes:

• Using numbers provided by callers
• Skipping verification for "urgent" requests
• Incomplete verification procedures
• Lack of documentation
• Inconsistent application of policies