Organizational Defenses
Organizational Defenses
Organizations must implement systematic defenses against voice-based attacks:
Policy Framework:
- Clear procedures for handling sensitive requests
- Callback verification requirements
- Information classification and handling rules
- Incident reporting procedures
- Regular policy updates based on emerging threats
Technical Controls:
- Call recording for security-sensitive positions
- Caller authentication systems
- Integration with identity management platforms
- Anomaly detection for unusual requests
- Secure callback procedures
Training Programs:
- Regular awareness training on current threats
- Role-playing exercises to practice resistance
- Department-specific scenarios
- Executive briefings on targeted attacks
- Vendor and partner education