Measuring and Improving Email Security

Measuring and Improving Email Security

Continuous improvement requires meaningful metrics:

Key Performance Indicators:

• Phishing emails blocked by technical controls
• User-reported phishing emails
• Click rates on simulated phishing
• Time from receipt to report
• Successful compromises from phishing
• Recovery time from incidents

Improvement Strategies:

• Regular training updates based on trends
• Technical control tuning
• Process refinement
• Tool evaluation and updates
• Benchmark against industry standards