Measurement and Metrics

Measurement and Metrics

Effective programs require meaningful measurement:

Leading Indicators:

  • Training participation rates
  • Voluntary engagement levels
  • Security question frequency
  • Reported suspicious activities
  • Policy compliance rates
  • Time to report incidents

Lagging Indicators:

  • Successful attack rates
  • Incident severity levels
  • Recovery times
  • Financial losses
  • Data breach occurrences
  • Repeat victim rates

Behavioral Metrics:

  • Phishing click rates over time
  • Reporting accuracy improvements
  • Verification procedure adherence
  • Password strength adoption
  • Multi-factor authentication usage
  • Security tool utilization