Measurement and Metrics
Measurement and Metrics
Effective programs require meaningful measurement:
Leading Indicators:
- Training participation rates
- Voluntary engagement levels
- Security question frequency
- Reported suspicious activities
- Policy compliance rates
- Time to report incidents
Lagging Indicators:
- Successful attack rates
- Incident severity levels
- Recovery times
- Financial losses
- Data breach occurrences
- Repeat victim rates
Behavioral Metrics:
- Phishing click rates over time
- Reporting accuracy improvements
- Verification procedure adherence
- Password strength adoption
- Multi-factor authentication usage
- Security tool utilization