Metrics and Continuous Improvement
Metrics and Continuous Improvement
Measure team performance to identify improvement opportunities:
Key Performance Indicators:
- Time to detection
- Time to containment
- Time to recovery
- Incident recurrence rate
- False positive rate
- Team utilization
- Training completion
- Exercise participation
Improvement Process:
- Collect metrics consistently
- Analyze trends and patterns
- Identify capability gaps
- Implement targeted improvements
- Validate effectiveness
- Document and share lessons