Establishing Communication Protocols

1 min read Advanced Security Topics

Establishing Communication Protocols

Clear communication prevents confusion and ensures stakeholders receive appropriate information:

Internal Communication Matrix:

  • Who needs to know what and when
  • Escalation thresholds and contacts
  • Update frequency requirements
  • Approved communication channels
  • Information classification guidelines

External Communication Planning:

  • Customer notification procedures
  • Regulatory reporting requirements
  • Law enforcement engagement criteria
  • Media response protocols
  • Partner and vendor notifications