Building a Learning Culture
Building a Learning Culture
Foster an environment that values learning from incidents:
Cultural Elements:
- Blameless Post-Mortems: Focus on systems, not individuals
- Transparency: Share incidents and lessons organization-wide
- Recognition: Reward identification of issues and near-misses
- Continuous Learning: Regular training based on incidents
- Metrics-Driven: Track improvement over time
- Executive Support: Leadership commitment to learning