Building a Learning Culture

Building a Learning Culture

Foster an environment that values learning from incidents:

Cultural Elements:

  • Blameless Post-Mortems: Focus on systems, not individuals
  • Transparency: Share incidents and lessons organization-wide
  • Recognition: Reward identification of issues and near-misses
  • Continuous Learning: Regular training based on incidents
  • Metrics-Driven: Track improvement over time
  • Executive Support: Leadership commitment to learning