Security Software Interference

Antivirus and endpoint protection software sometimes flag signature operations as suspicious. Cryptographic operations, code signing checks, and network communications trigger security heuristics. False positives can block signature creation or validation entirely. Security software might quarantine signed documents or prevent access to signing certificates. Resolution requires working with security teams to whitelist signature applications and adjust detection rules while maintaining security posture.

Data loss prevention (DLP) systems create particular challenges for signature workflows. DLP rules designed to prevent sensitive data exfiltration might block document uploads to signature platforms. Classification requirements can conflict with signature platform capabilities. Organizations must balance data protection with business needs, potentially implementing exceptions for approved signature workflows or deploying on-premises signature solutions for sensitive documents.

Encryption at rest and in transit, while essential for security, can complicate troubleshooting. Encrypted debugging logs provide limited visibility. TLS inspection by corporate proxies might break certificate validation. Full-disk encryption can prevent key recovery if passwords are forgotten. Security teams and signature support must collaborate to enable appropriate visibility while maintaining security. Clear documentation of security architecture helps troubleshooting without compromising protection.