Communication Protocols During Attacks

Clear communication during attacks prevents confusion and ensures coordinated response. Establish primary communication channels for response teams, typically combining instant messaging for quick coordination with video calls for complex discussions. Designate backup channels in case primary systems become unavailable during attacks.

Internal status updates keep stakeholders informed without overwhelming response teams. Send regular updates on predetermined schedules rather than constant streams. Include attack status, mitigation progress, and estimated resolution times. Use templates to ensure consistent information delivery. Route questions through designated coordinators to prevent responder distraction.

Customer communication requires careful balance between transparency and security. Acknowledge service issues without revealing attack details that might encourage copycat attacks. Provide realistic restoration estimates based on mitigation progress. Offer workarounds where possible to minimize customer impact. Update status pages regularly to reduce support inquiries.

Executive briefings translate technical details into business impact. Focus on service availability percentages, revenue impact, and recovery timelines. Explain mitigation strategies in business terms. Provide decision points requiring executive input such as accepting degraded service to maintain availability. Keep briefings concise while ensuring informed decision-making.